Policies & Etiquette

FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake or additional paperwork needed for your appointment.
LATE ARRIVAL – If arrival is delayed, and we are alerted then we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value. If it is 15 minutes past your scheduled appointment time and we do not hear from you, your appointment will automatically be cancelled.
BOOKINGS, CANCELLATIONS & MISSED APPOINTMENTS – To book with Shania, RN, a card is needed to be placed on file. If you cancel or reschedule less than 24 hours prior to the appointment, a $50.00 fee will be charged to the card on file. You can cancel or reschedule ahead of time using the patient portal created to book the appointment or by calling the office during business hours 575-513-7696. If you need to reschedule or cancel please do so 24 hours prior to your scheduled appointment time to avoid any missed appointment fees. We stand by the 24-hour cancellation policy on all appointment services.
PRICES & PROMOTIONS – I am committed to continuously expanding my services to ensure I bring you the latest treatments as the medical beauty industry continues to revolutionize. Although I make every effort to keep my website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, I will automatically give patients the discount of greater value at the time of purchase.
PAYMENTS – Because my practice is limited to elective aesthetic medicine, I do not bill insurance for services with Aesthetics by Shania, RN. All prices are subject to change without notice. We accept cash, Visa®, MasterCard® and Apple Pay; we do not accept checks.
GIFT CARDS – E-Gift cards available for purchase with Aesthetics by Shania, RN and do expire.
REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Please set up a follow up appointment to discuss issues or concerns. Products: FINAL SALE. We do not offer refunds on products purchased.
PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Aesthetics by Shania, RN are not responsible for lost or damaged items.
PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
FULL DISCLOSURE – My #1 goal is for you to be happy with your service and to love the results you achieve. I believe in full disclosure, which means I strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. Results are individual and vary from client to client. With this in mind, please be assured that I will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please ask. I am always here to help you!

Policies & Etiquette

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